Job Description

Service Technician | Buffalo, NY

Be Part of a European Automation Leader’s U.S. Expansion

Location: Buffalo Area, NY
Type: Full-Time | On-Site
Salary: $70,000 – $100,000 (depending on experience)
Travel: ~20-30% Domestic Travel

A well-established European automation company is continuing its expansion into the U.S., building out its team in the Buffalo area.

Following the hire of their first PLC Programmers, they are now looking for a Service Technician to support high-end automated systems used in the food and pharmaceutical industries.

This is a key hire for someone who will act as the technical link between the customer and engineering teams, taking ownership of service, troubleshooting, and commissioning activities across complex automation lines.

You’ll start with hands-on training, then step into a role with real autonomy and direct client exposure.

What you’ll be doing

• Act as the primary point of contact for customers post-installation, handling service requests and technical issues
• Troubleshoot and resolve issues on automated bottling and packaging lines (on-site and remotely)
• Support commissioning, start-up, and validation/testing of machinery
• Debug PLC/software issues and work closely with internal teams to implement solutions
• Manage service tickets end-to-end, ensuring timely resolution and clear communication
• Travel to client sites for diagnostics, maintenance, and after-sales support
• Work closely with U.S. and European engineering teams

What we’re looking for

• Experience with Siemens (TIA Portal / Step 7), Allen-Bradley / Rockwell PLCs
• Strong troubleshooting mindset; able to diagnose issues across software and equipment
• Comfort working directly with clients in a fast-paced, hands-on environment
• Willingness to travel ~20-30%

Why this role stands out

• Join a growing operation backed by an established European automation leader
• Work on high-end, custom machinery in regulated industries (food & pharma)
• Structured training period, including exposure to their core operations and systems
• High level of ownership; not just support, but real responsibility in the field
• Clear growth path as the U.S. team expands

If you’re looking for a role that combines hands-on technical work, client interaction, and long-term growth within a scaling operation, this is worth a conversation.

Apply now or get in touch to learn more.

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