Service Delivery Manager - ServiceNow Job at Kforce Technology Staffing, Charlotte, NC

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  • Kforce Technology Staffing
  • Charlotte, NC

Job Description

Salary: $123,000 - 163,000 per year Requirements:

  • At least 5 years of proven experience as a ServiceNow Platform Owner or Administrator
  • Over 3 years of expertise in ServiceNow, including configuration and administration in ITSM, HRSD, and CMDB modules; familiarity with additional modules such as ITOM, CSM, and SecOps is highly advantageous
  • Experience in a managed services delivery setting with a solid grasp of service delivery SLAs and KPIs, alongside ITIL service management practices (ITIL certification preferred)
  • Strong leadership skills with the ability to guide teams and manage service delivery, with experience in coordinating with remote and offshore team members
Responsibilities:
  • Lead the comprehensive delivery of ServiceNow-based managed services for a primary client
  • Oversee the operations and enhancements of the ServiceNow platform across key modules including IT Service Management and HR Service Delivery
  • Act as the main point of contact for client communications, based in Charlotte, NC
  • Collaborate closely with the Global Delivery Services team in India to facilitate continuous support for the client
  • Drive operational excellence and foster continuous improvement while ensuring high client satisfaction
Technologies:
  • CMDB
  • Support
  • ITIL
  • ITSM
  • ServiceNow
  • AI
  • LESS

More:

We are Kforce, hiring for the role of Service Delivery Center, Platform Manager/Managed Service Delivery Lead for ServiceNow. This position is primarily remote, with initial onsite work required in Charlotte, NC. We offer a comprehensive benefits package, including healthcare options, a 401(k), and paid time off for eligible employees. Our team thrives on collaboration and excellence, striving to deliver exceptional managed services to our clients.

last updated 18 week of 2026

Job Tags

Full time, Remote work

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