Job Description
Service Delivery Manager
Position Description
Together, as owners, let’s turn meaningful insights into action.
At CGI, ownership is at the heart of everything we do. Our culture is built on collaboration, respect, and belonging. From day one, you are more than an employee, you are a CGI Partner, sharing in our collective success and helping shape the future of our organization. Join one of the world’s largest IT and business consulting services firms and build a career designed to grow and last.
Why CGI?
•Ownership mindset: As a CGI Partner, you contribute to the company’s direction and share in its success.
•Impactful work: Deliver innovative IT solutions, build strong client relationships, and leverage global capabilities to scale ideas and drive value.
•Career growth: Develop your leadership potential with the support of leaders who prioritize your professional growth and well-being.
•Global strength, local impact: Collaborate with global teams while driving delivery excellence
This position is located in Guaynabo PR in a hybrid environment.
Your future duties and responsibilities
As an IT Delivery Manager, you will lead service delivery initiatives, manage high-performing teams, and ensure excellence across multiple IT engagements.
Your key responsibilities will include:
As a Delivery Manager, you will lead service delivery initiatives, manage high-performing teams, and ensure excellence across multiple IT engagements.
Your key responsibilities will include:
•Building and managing long-term, trust-based relationships with internal and external clients.
•Supporting pre-sales activities and proposal development in collaboration with business units.
•Leading, mentoring, and growing delivery teams — including talent identification and performance development.
•Ensuring services operate in alignment with CGI’s global delivery governance framework.
•Managing financial performance, service KPIs, and overall delivery health.
•Preparing and delivering executive-level reports and presentations on service performance.
•Overseeing multiple services and/or projects simultaneously while maintaining quality and efficiency.
Required qualifications to be successful in this role
•Minimum 5 years of experience in IT service management, focused on software development and maintenance lifecycle.
•Proven experience in IT delivery leadership and people management.
•Experience supporting commercial management and pre-sales activities in consulting environments.
•Strong knowledge of service management and project management methodologies.
•Experience managing the financial performance of services or accounts.
•Demonstrated ability to lead high-performing teams committed to delivery excellence.
•Ability to manage multiple services/projects concurrently.
•Bilingual in English and Spanish
•Ability to travel up to 25%
What We’re Looking For
•Strong results orientation and accountability mindset.
•Excellent communication and executive presentation skills.
•Collaborative, consulting-oriented approach.
•Proven leadership capabilities with the ability to inspire and develop others.
•Strategic thinker with operational discipline.
If you’re an experienced IT delivery leader in Colombia who thrives in a collaborative, ownership-driven environment and is passionate about developing people while delivering exceptional results — we’d love to connect with you.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $56,500 - $125,400.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
•Competitive compensation
•Comprehensive insurance options
•Individual Retirement Account (IRA) Bonus: CGI offers an annual IRA Bonus equal to the maximum annual matching contribution available under the continental U.S.’s 401(k) Plan
•CGI share purchase plan
•Paid time off for vacation, holidays, and sick time
•Paid parental leave
•Learning opportunities and tuition assistance
•Wellness and Well-being programs
#LI-BV1
Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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