Job Description

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Responsible for providing advanced support for the technical infrastructure (BASIS) of the SAP system. Manages SAP Basic portion of medium IS projects (less than $500,000) in support of business requirements. Supports consultant level staff and management in ensuring that departmental procedures, policies, and standards are followed by all staff members. Continually enhances departmental knowledge and skills. Coaches and mentors less experienced team members. 

Essential Functions  

• Ensures assigned day-to-day technical tasks are completed for ongoing operation of SAP systems and to comply with internal/external regulations. 
• Works with internal/external SAP support personnel and users to resolve system issues and document policies and procedures in order to support the operation of the SAP system. 
• Provides support for the installation of new SAP systems and instances and for upgrades and maintenance to the SAP server infrastructure. 
• Performs SAP system, database, operating system, and transaction tuning to insure the best possible response times for the end-users of the SAP system. 
• Assists in developing and implementing proper security measures in order to provide data integrity and confidentiality of information. Maintains operating system and network access to protect critical SAP system objects. 
• Applies SAP software corrections, including SAP OSS notes and SAP support packages. 
• Oversees the configuration, administration, and maintenance of SAP change control functions and communication interfaces. 
• Develops, maintains, and documents SAP system operating procedures including backup and recovery of the SAP system, system error detection procedures, database reorganization, and SAP background job scheduling. Configures and resolves problems with the operation of the SAP spool and background job systems. 
• Recommends, documents, and executes SAP data archiving procedures. Ensures SAP data is retained for future IRS and internal auditing requirements. 
• Supports the installation and maintenance of new SAP front-end installations (SAPGUI). 
• Develops, implements and maintains company policies and procedures for all BASIS related configuration standards and system resources.  Provides training and assistance to MIS personnel and end-users on efficient use of the SAP system and system resources. 
• Troubleshoots and documents complex or highly visible application performance issues.  Serves as SAP Basis lead on medium IS projects (total project budget less than $500,000) and participates on multi-functional project teams as required to support business requirements. 
• Prepares and conducts formal presentations concerning major projects and new technology directions for management. 
• Solicits and provides feedback, coaching, mentoring, and guidance of department best practices from/to senior team members and management. 
• Continually enhances knowledge of SAP Basis and Kindred standards in order to achieve departmental success and professional growth, and to become proficient in new technologies and technical disciplines. 
• Provides on-call and after-hours scheduled support on a rotational basis to fulfill production and project needs. 

Knowledge/Skills/Abilities

• Excellent analytical and problem-solving skills to resolve and prevent complex issues. 
• Current working knowledge of Microsoft Windows operating system software. 
• Applied knowledge and capabilities in demonstrating advanced skills with current SQL management tool, including the ability to articulate fundamental concepts and terms, understand the functionality, navigate the application, set memory management, and perform basic SQL queries, tuning, and database configuration. 
• Demonstrated experience with of SAP software as related to Basis administration, including the ability to install, monitor, update, configure and tune. 
• General ability to perform troubleshooting at Windows, SQL Server, and Basis level. 
• Ability to manage projects, ensuring that projects are clearly defined, systematically executed, and results oriented. Adherence to Project Management processes and standards within the organization are required. 
• Capable of working independently and delivering appropriate feedback to Senior team members and management as required. 
• Approximate percent of time required to travel:   10 

Education

• Bachelor Degree preferred. 
• Participated in SAP education course(s) on Advanced Administration. 

Licenses/Certifications 

• Any technical certification that pertains to or enhances job performance. 

Experience 

• Minimum of 3 years SAP BASIS experience required. 

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