Job Description
Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
As a Lobby Ambassador, you will be the first point of contact for guests entering the hotel. Your primary responsibility is to warmly welcome all guests, provide directions and information about the hotel's services and amenities, and ensure a seamless and positive arrival experience. You will play a key role in creating a lasting first impression and supporting the overall guest journey. This position requires standing and walking for most of the shift. This position also may involve early morning, afternoon, weekend, or holiday shifts. Shift times range from 7AM-11AM or 8AM-12PM (times may change on business needs.) This person must adhere to Forbes standards.
The hourly rate for this position is $18.50/hr. This is a Seasonal position with an expected end date of September 5th, 2026.
Key Responsibilities: - Greet all guests and visitors warmly and professionally upon arrival.
- Provide clear directions to reception, restaurants, elevators, meeting rooms, and other hotel facilities.
- Assist with wayfinding and answer general questions about the hotel and surrounding area.
- Maintain an active presence in the lobby, ensuring a clean, welcoming, and organized environment.
- Support front office operations by coordinating with concierge, bell staff, and security when necessary.
- Recognize VIPs and loyal guests, offering personalized greetings.
- Monitor lobby traffic and communicate with other departments as needed to ensure smooth guest flow.
- Assist with crowd control during peak periods, events, or large group arrivals.
- Maintain professional appearance and follow hotel grooming standards at all times.
Hyatt has a very competitive benefit package for colleagues, which may include: • Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide while an active employee
• Holiday pay if working on a Hyatt recognized holiday
• Complimentary employee meals
• And so much more!
Qualifications • A true desire to satisfy the needs of others in a fast-paced environment.
• Ability to lift, pull, and push a moderate weight (about40 pounds and more).
• Excellent verbal communication and interpersonal skills.
• Ability to remain calm, courteous, and helpful in a busy environment.
• Professional demeanor with a passion for delivering exceptional guest service.
• Must be able to work Saturday/Sundays and Holidays.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Tags
Hourly pay, Part time, Seasonal work, Shift work, Afternoon shift