Jira Service Management Engineer Job at Openkyber, Idaho

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  • Openkyber
  • Idaho

Job Description

Job Title: Jira Administrator

Locations: Austin, TX (Onsite)

Duration: 12+ Months

Job Description:

Mandatory Skills: Automation, Scripting & Agentic AI

Key Responsibilities:

  • Jira Platform Administration o Manage and evolve Jira Cloud configurations (projects, workflows, schemes, permissions, automation rules)
  • Ensure platform scalability, governance, and alignment with enterprise operating models.
  • Workflow Design & Automation o Design and implement end-to-end workflows aligned with intake, triage, delivery, and reporting.
  • Build advanced automations to reduce manual intervention and improve cycle time.
  • Scripting & Integration o Develop and maintain scripts using tools such as: ScriptRunner (Groovy) REST APIs (Jira, GitHub, ServiceNow, etc.)
  • Enable integrations across toolchain (Jira GitHub, Jama, CRM, internal systems)
  • Agentic AI Enablement o Design and implement AI-assisted workflows and decision agents, including: Intelligent triage assignment Automated work classification and routing.
  • Context-aware recommendations (priority, ownership, dependency mapping)
  • Partner with AI teams to operationalize agent-based automation within Jira workflows.

Required Qualifications:

  • 10+ years of experience as a Jira Administrator (Cloud preferred) Deep expertise in:
  • Workflow configuration, schemes, and permissions.
  • Jira Automation / Automation for Jira
  • Strong scripting experience: Groovy (ScriptRunner), Python, or similar
  • REST API integrations
  • Experience with toolchain integrations (e.g., GitHub, CI/CD systems)
  • Proven ability to manage multi-team / multi-org Jira environments

Preferred Qualifications:

  • Experience implementing AI-driven workflow automation
  • Familiarity with: Agentic AI concepts (autonomous agents, orchestration frameworks, LLM integration)
  • Prompt engineering or AI workflow design
  • Exposure to: Large-scale software delivery environments (Agile / SAFe)
  • Enterprise data models and taxonomy design.

For applications and inquiries, contact: hirings@openkyber.com

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