Job Description

Prequel is seeking an IT Field Support Technician for a contract-to-hire opportunity with a well-established organization in the Canton, Ohio area. This role is ideal for someone early in their IT career who enjoys hands-on technical support, working directly with end users, and being out in the field supporting multiple locations.

This position supports a regional branch network across Northeast Ohio, with occasional backup support in the Columbus region.

What You'll Do

• Provide hands-on support for desktops, laptops, printers, network hardware, and business applications
• Troubleshoot and resolve technical issues for branch and office end users
• Support installation, setup, and replacement of devices across multiple locations
• Assist with rollouts of new or upgraded hardware and software
• Partner with internal IT team members on troubleshooting, projects, and process improvements
• Complete departmental documentation and support-related paperwork
• Participate in project-based work involving equipment upgrades and implementations
• Provide cross-training and support to team members as needed
• Participate in an off-hours on-call rotation and occasional after-hours project support

What We're Looking For

• Strong customer service and communication skills
• Experience troubleshooting hardware, software, and end-user technology issues
• Working knowledge of Windows 11 and Windows Server 2019 / 2022
• Basic network troubleshooting experience, including DHCP and basic network configuration
• Ability to work independently and manage support needs across multiple branch locations
• Reliable transportation and willingness to travel locally as needed

Preferred Background

• 1–3 years of IT support, desktop support, field support, or technical support experience
• Experience supporting users in a multi-site environment
• Comfortable with a mix of day-to-day support, device installations, and project-based work

Additional Details

• Onsite role based in the Canton, OH area
• Supports multiple branches throughout the region
• Reimbursable local travel required
• Occasional travel may be needed for training, special projects, and business continuity support
• Contract-to-hire opportunity with long-term potential

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