Job Description

Job Summary:

The F&B Shift Leader is responsible for supervising daily food and beverage operations during assigned shifts, ensuring high service standards, customer satisfaction, and smooth coordination between front-of-house and kitchen teams.

Key Responsibilities:

• Supervise and support the F&B team during shifts (waiters, bartenders, hosts)
• Ensure excellent customer service and handle guest inquiries or complaints professionally
• Coordinate with the kitchen to ensure timely and accurate service
• Monitor service standards, hygiene, and health & safety compliance
• Assist in staff scheduling, training, and performance supervision
• Manage reservations, seating arrangements, and service flow
• Handle cashing up procedures and basic administrative tasks if required
• Ensure the venue is clean, organized, and fully prepared for service

Requirements:

• Skills pass is a must
• Previous experience in Food & Beverage service (preferably in a supervisory role)
• Strong leadership and communication skills
• Ability to work under pressure in a fast-paced environment
• Customer-oriented with problem-solving abilities
• Flexibility to work shifts, weekends, and holidays
• Good level of English (additional languages are an asset)

Preferred Qualifications:

• Diploma or certification in Hospitality Management or related field
• Experience in hotels or high-volume restaurants

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