This is a remote position.
We’re looking for an experienced CIS Application Support Engineer with hands‑on expertise in Customer/1 (C/1) and COBOL to support, maintain, and enhance a legacy Customer Information System for a major utility. This role focuses on application maintenance, defect resolution, batch job support, and small enhancements that keep the CIS stable and running.
If you’ve worked in utility billing systems and still enjoy solving problems in COBOL, this is a long‑term, stable contract where your experience truly matters.
Support and maintain the Customer/1 CIS application
Troubleshoot and resolve production issues in COBOL, batch jobs, and related components
Analyze billing, metering, payments, collections, and customer workflows
Implement small enhancements, fixes, and logic updates
Work with business users to understand issues and translate them into technical solutions
Ensure system stability, data integrity, and accurate billing operations
Participate in on‑call or after‑hours support rotations (if required)
Hands‑on experience with Customer/1 (C/1) — required
Strong COBOL programming and maintenance skills
Experience supporting CIS systems in utilities (electric, gas, water)
Understanding of billing cycles, meter reads, payments, adjustments, and customer account logic
Ability to troubleshoot complex legacy code and batch processes
Strong analytical skills and comfort working independently
Bonus: experience with mainframe environments, JCL, DB2, or related legacy tech
Remote (US‑based)
12+ month contract with likely extensions
Start ASAP
Part time option is also available.
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